Cookies are small bits of data which are stored on your devices whenever you visit the website. They are used to recognise repeat visitors to the website. We use cookies to collect data about you in order to optimise the functionality of the website.
Cookies are classified as either “Performance” cookies or “Analytical” cookies. The former are essential for the safe and secure operation of the website, whereas the latter provide us with data about who is using the website. Some cookies are classified as both “Performance” and “Analytical”.
All cookies used on our pages are "Performance" cookies, and therefore are required to be accepted in order to use the website.
To find out more about the cookies that we use, please look at our Privacy Notice. You can control the cookies you would like us to place on your device by changing your browser preferences.
This website is provided by Vectare Limited, a company limited by shares and registered in England and Wales with Registered Address 29 Arboretum St, Nottingham NG1 4JA and Company Number 09964786 (hereafter referred to as “The Company”/”we”/”us”/”Vectare Limited”).
We are committed to protecting your privacy and complying fully with the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679. We are registered with the Information Commissioner’s Office as a Data Controller under reference ZA198503.
“The user”/”you”/”your” refers to any person navigating to the website and any child pages or subdomains.
By using the website, you acknowledge that you have read, and agree to abide by, the Terms and Conditions contained within this Privacy Notice.
We collect your personal data in a variety of ways, and it won’t always be obvious that your personal data is being collected. This Privacy Notice contains information about how we collect your personal data, and also tells you how you can exercise the rights that you have in relation to your personal data.
If we decide to change our Privacy Notice we will highlight the changes made in the revised policy. You should check our Privacy Notice from time to time so that you are always aware of what information we collect and how we use it. This Privacy Notice is effective from 25th May 2018, superseding all previous versions.
If you wish to contact us about any issue relating to data protection, you should contact our Data Protection Officer. Our current Data Protection Officer is Peter Nathanail. He can be contacted by email at peter@vectare.co.uk or by telephone on 0115 777 3035.
We take all reasonable efforts to ensure that the website is up to date and accurate. However, notwithstanding this, we cannot be held liable for any loss or damage, howsoever caused, which may result from using the website or the information displayed on the website. This includes, but is not limited to, any consequential losses which may occur. The information on the website is provided as guidance only, and it should be used for information purposes only.
The entire contents of the website are the property of Vectare Limited and no content, including, but not limited to, code, images or information, may be reproduced or modified without seeking written consent from us. Consent should be obtained by contacting us and outlining the content you wish to use, and the purpose(s) you wish to use it for. There is no automatic guarantee that consent will be granted, and you must have received consent prior to undertaking any reproduction or modification. You can email us at info@vectare.co.uk or write to Intellectual Property Team, Vectare Limited, 29 Arboretum St, Nottingham NG1 4JA.
The website does not fully support all older browsers. In order to get the best out of the website, we recommend updating your internet browser to its most up to date version. The website may not work on command line browsers.
The website collects the following personal data from you:
The website also collects personal data about you whilst you are browsing it. The website collects the following personal data from you:
We process your personal data in order to administer King's House School Bus Service 2024-25. We have legitimate interests for processing personal data that you supply to us via the forms on this site, and via email. We only process the personal data that you supply to us via these forms / via email in ways that you would reasonably expect. Our legitimate interest for processing this personal data is that we are contractually obligated to do so on behalf of our client, who in turn have a legitimate interest for having this data processed in order to ensure the health and safety of all passengers travelling on services administered through this site, and also to offer a high standard of service to all passengers travelling on these services. We are unable to fulfill all of these legitimate interests without processing your personal data in the way that we do.
We process your personal data for our own commercial interests, in order to monitor the volume of traffic that the website receives and the geographical areas that this traffic is generated from. This means that we have legitimate interests for processing the personal data that the website collects from you whilst you are browsing it.
Whenever you complete one of our online forms you will receive email confirmation of this, confirming the information you have supplied to us, to the email address you have provided. You may receive further emails from us regarding the content of your online form if required to confirm, clarify, respond to or otherwise handle your submission appropriately. We may also contact you by telephone if required to confirm, clarify, respond to or otherwise handle your submission appropriately.
We may use your information in compiling demographics and undertaking analysis for our own use. On no account will we forward, redirect, sell, rent, lend or otherwise supply your personal information to any third party organisation not directly affiliated to us, with the exception of the Police or Judicial authorities if so requested as part of a criminal investigation, and where we process your personal data on behalf of another organisation.
We will not share your personal data with anybody outside of Vectare, with the exception of the organisations who are listed below, who are Data Processors for this data. We will not transfer your personal data to individuals, organisations or countries outside of the European Economic Area (EEA).
Data processor(s):
We retain, and then delete securely, your personal data in line with the following data retention table:
| Description of data | Data retention period |
|---|---|
| Bus pass and single journey bookings | 6 years from the end of the calendar year in which the booking was made |
| Contact Us form submissions and emails sent to contact@vectare.co.uk | 6 years from the end of the calendar year in which the booking was made |
| Email sent in response to emails sent to contact@vectare.co.uk | 6 years from the end of the calendar year in which the email was sent |
| Your IP address and data related to your website usage | 50 months from date of accessing the website |
| All data entered into any form on the site | 6 years from the end of the calendar year in which you enter the data |
| Requests for text message updates when your bus service is disrupted | Until the following August after the request was submitted |
| DVLA Sourced Data | 2 years from the end of the calendar year in which you enter the data |
As a data subject whose personal data is being processed by Vectare, you have the following rights:
You have the right to be informed about the collection and use of your personal data. We have fulfilled our responsibilities in this regard by giving you this Privacy Notice.
You have the right to request the following information from us:
You have the right to request that we rectify incorrect personal data and complete incomplete personal data that we hold about you.
You have the right, under certain circumstances, to request that we erase your personal data.
You have the right, under certain circumstances, to request that we restrict processing of personal data that we hold about you.
You have the right to request personal data that you have provided to us. We have to provide it to you in a structured, commonly used and machine readable format, and you can also request that we transmit it directly to another data controller on your behalf.
You have the right, under certain circumstances, to object to our processing of your personal data.
You have rights in relation to automated decision making and profiling. However, we do not carry out automated decision making or profiling on your personal data in this context. As such, these rights do not apply to this personal data.
If you wish to request access to, rectification, erasure or restriction of processing of, or to object to the processing of, your personal data, please contact Peter Nathanail, our Data Protection Officer. He can be contacted at peter@vectare.co.uk or by telephone on 0115 777 3035. He will explain the process for making a request to you, and then process any request(s) you may wish to make.
If you are unhappy with the way that we process your personal data, you have the right to complain to the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or at https://ico.org.uk/make-a-complaint/.
We are committed to the security of your personal information. In order to prevent unauthorised access to, or disclosure of, your personal information, we have implemented suitable physical, electronic and managerial techniques and procedures to safeguard and secure the personal information we collect via the website.
Cookies are small bits of data which are stored on your devices whenever you visit the website. They are used to recognise repeat visitors to the website. We use cookies to collect data about you in order to optimise the functionality of the website.
We use cookies in order to:
Cookies are classified as either “Performance” cookies or “Analytical” cookies. The former are essential for the safe and secure operation of the website, and the latter provide us with useful data about who is using the website. Some cookies are classified as both “Performance” and “Analytical”.
| Cookie | Name | Purpose | Type |
|---|---|---|---|
| Visitor tracking | _ga | These cookies collect anonymous information about how users use the website, including the number of users of the website, the websites they arrived here from and the pages on the website that they visit. | Performance and analytical |
| _gat_gtag_ | |||
| _gid | |||
| Web form security | csrftoken | This cookie protects our web forms against a specific type of security attack. | Performance |
| User experience improvement | sessionid | This means you sometimes have to enter less data into our forms. | Performance |
| Cookie acceptance | cookies_accepted | This lets us know whether you have accepted cookies or not so that we don't show you the cookie acceptance page again. | Performance |
| Sidebar minimised | sidebar_minimised | This lets us know whether you have minimised the sidebar, so that you don't have to keep clicking to close it every time you navigate to a new page. | Performance |
| Single sign-on tracking | login_sso | This lets us know whether you have logged in through an external single sign-on service, to hide redundant features. | Performance |
The website may contain links to other websites of interest. If you navigate to one of these websites you should note that we do not have any control over that website. We cannot be held responsible for any consequences which you may experience as a result of you navigating to an external website, and nor do we endorse any such website which you might navigate to. We recommend that you exercise caution prior to navigating to any such external website, and that you read that website’s Privacy Notice before making further use of that website.